Terms of Service

Last updated 28 September 2026

Duely is operated by PSAU Tech Data Software Pvt Ltd (“we”, “us”). These terms apply when you use Duely. By creating an account, subscribing or using the service, you agree to them. Please read them carefully.

1.The service
Duely is a web application that helps businesses get unpaid invoices paid. It imports invoices, payments and credit notes from Xero or QuickBooks Online, shows what each client owes, suggests who to follow up with, and sends reminder emails, statements and late fee notices on your behalf. It also gives each of your clients a private portal link showing their balance.
Duely is a tool to help with follow-ups. It does not guarantee that any invoice will be paid, and it is not a debt collection agency, a lender or a provider of legal or accounting advice.
2.Your account
You need an account to use Duely. You're responsible for keeping your login details secure and for everything that happens under your account, including actions taken by team members you invite.
You must give accurate information when you sign up, and you must be authorised to act for the business whose data you connect.
3.Emails sent on your behalf
Duely sends emails to your clients as you instruct it: when you approve a draft, or automatically when you've turned on automatic sending for a rule or late fee policy. You are responsible for those emails, their content and who receives them.
- Only contact people you have a genuine business reason to contact, such as a client who owes you money.
- Don't use Duely to send spam, to harass or threaten anyone, or to send misleading or unlawful messages.
- Make sure any late fees you charge are allowed by your contract with the client and by the law that applies to you.
We may suspend or close accounts that break these rules or generate a high number of complaints or bounces.
4.Connected accounts
You can connect Xero or QuickBooks Online, and Google (Gmail), through each provider's official sign-in. By connecting an account you allow Duely to use it as described in our Privacy Policy, including:
- reading invoices, payments, credit notes and contacts from your accounting software;
- writing back payments you record in Duely, and late fee invoices from your late fee policies, to your accounting software;
- sending email from your Gmail address.
You can disconnect any of these at any time. We aren't responsible for changes, outages or pricing decisions made by Xero, Intuit or Google that affect these connections.
5.Plans and payment
Duely is a paid subscription, billed monthly or annually. Current prices are on our pricing page. Payments are processed by our payment provider, Dodo Payments, and taxes may be added depending on where you are.
Your subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the billing settings in the app. Cancelling stops future renewals; you keep access until the end of the period you've paid for. We don't give refunds for partial billing periods, except where the law requires it.
If we change our prices, we'll tell you in advance, and the new price will apply from your next billing period.
6.Your data
You own the data you put into Duely or connect to it. You give us permission to store and process it only to provide the service to you, as described in our Privacy Policy. You can ask us for a copy of your data at any time.
7.Availability and changes
We work to keep Duely running reliably, but we don't promise it will be available without interruption or free of errors. We may change, add or remove features over time. If we make a change that significantly reduces what your plan includes, we'll tell you beforehand.
8.Limitation of liability
Duely is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost revenue, or for unpaid invoices, and our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim.
Nothing in these terms limits liability that cannot be limited by law.
9.Suspension and termination
You can stop using Duely at any time, and ask us to delete your account by emailing hello@duely.in. We may suspend or end your access if you break these terms, don't pay, or use Duely in a way that could harm others or the service. Where it's reasonable to do so, we'll warn you first.
10.Changes to these terms
We may update these terms from time to time. If a change is significant, we'll let you know by email or in the app before it takes effect. Continuing to use Duely after that means you accept the updated terms.
11.Governing law and contact
These terms are governed by the laws of India.
Questions about these terms? Email hello@duely.in.

Last updated 28 September 2026

1.The service

Duely is a web application that helps businesses get unpaid invoices paid. It imports invoices, payments and credit notes from Xero or QuickBooks Online, shows what each client owes, suggests who to follow up with, and sends reminder emails, statements and late fee notices on your behalf. It also gives each of your clients a private portal link showing their balance.

Duely is a tool to help with follow-ups. It does not guarantee that any invoice will be paid, and it is not a debt collection agency, a lender or a provider of legal or accounting advice.

2.Your account

You need an account to use Duely. You're responsible for keeping your login details secure and for everything that happens under your account, including actions taken by team members you invite.

You must give accurate information when you sign up, and you must be authorised to act for the business whose data you connect.

3.Emails sent on your behalf

Duely sends emails to your clients as you instruct it: when you approve a draft, or automatically when you've turned on automatic sending for a rule or late fee policy. You are responsible for those emails, their content and who receives them.

Only contact people you have a genuine business reason to contact, such as a client who owes you money.
Don't use Duely to send spam, to harass or threaten anyone, or to send misleading or unlawful messages.
Make sure any late fees you charge are allowed by your contract with the client and by the law that applies to you.

We may suspend or close accounts that break these rules or generate a high number of complaints or bounces.

4.Connected accounts

You can connect Xero or QuickBooks Online, and Google (Gmail), through each provider's official sign-in. By connecting an account you allow Duely to use it as described in our Privacy Policy, including:

reading invoices, payments, credit notes and contacts from your accounting software;
writing back payments you record in Duely, and late fee invoices from your late fee policies, to your accounting software;
sending email from your Gmail address.

You can disconnect any of these at any time. We aren't responsible for changes, outages or pricing decisions made by Xero, Intuit or Google that affect these connections.

5.Plans and payment

Duely is a paid subscription, billed monthly or annually. Current prices are on our pricing page. Payments are processed by our payment provider, Dodo Payments, and taxes may be added depending on where you are.

Your subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the billing settings in the app. Cancelling stops future renewals; you keep access until the end of the period you've paid for. We don't give refunds for partial billing periods, except where the law requires it.

If we change our prices, we'll tell you in advance, and the new price will apply from your next billing period.

6.Your data

You own the data you put into Duely or connect to it. You give us permission to store and process it only to provide the service to you, as described in our Privacy Policy. You can ask us for a copy of your data at any time.

7.Availability and changes

We work to keep Duely running reliably, but we don't promise it will be available without interruption or free of errors. We may change, add or remove features over time. If we make a change that significantly reduces what your plan includes, we'll tell you beforehand.

8.Limitation of liability

Duely is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost revenue, or for unpaid invoices, and our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

9.Suspension and termination

You can stop using Duely at any time, and ask us to delete your account by emailing hello@duely.in. We may suspend or end your access if you break these terms, don't pay, or use Duely in a way that could harm others or the service. Where it's reasonable to do so, we'll warn you first.

10.Changes to these terms

We may update these terms from time to time. If a change is significant, we'll let you know by email or in the app before it takes effect. Continuing to use Duely after that means you accept the updated terms.

11.Governing law and contact

These terms are governed by the laws of India.

Questions about these terms? Email hello@duely.in.