FAQ
Common questions about Duely.
Short answers for how Duely handles payment tracking, reminders, customer confirmations, and billing.
What is Duely for?
Duely helps freelancers, agencies, and service businesses track unpaid customer balances, log partial payments, record promises, and follow up professionally.
Is Duely an accounting system?
No. Duely is intentionally lighter than accounting software. It focuses on the post-invoice workflow: who owes what, what has been paid, what was promised, and when to follow up.
Can I log partial payments?
Yes. You can record each payment amount against a customer and see the payment history with the timestamp for every logged payment.
What happens when a customer clicks "I've paid"?
Duely marks the customer as customer-confirmed paid and stops active reminders. The dashboard shows that differently from a payment you marked as paid yourself.
Can I edit reminder emails?
Yes. Tone templates give you a starting point, and the message text is editable before automation is enabled.
How often can reminders be sent?
Automated reminders are capped to at least one day apart. Every reminder includes a clean unsubscribe path so customers can opt out.
Do I need a payment link?
No. Payment links are optional. If you add one, Duely includes a Pay now button in the reminder email.
Can I use Duely without automation?
Yes. You can use Duely purely as a collections tracker for balances, notes, promises, and payment history. Automation is a backup workflow.
Payment history stays visible.
Reminders are respectful by design.
Customers can confirm they paid.