Questions.
Something not covered here? Email hello@duely.in.
What is Duely for?
Duely helps freelancers, agencies, and service businesses track unpaid customer balances, log partial payments, record promises, and follow up professionally.
Is Duely an accounting system?
No. Duely connects to Xero or QuickBooks, which stay your source of truth. It handles the part after the invoice: who owes what, what has been paid, what was promised, and when to follow up.
Can I log partial payments?
Yes. You can record each payment amount against a customer and see the payment history with the timestamp for every logged payment.
What happens when a customer clicks "I've paid"?
Duely marks the customer as customer-confirmed paid and stops active reminders. The dashboard shows that differently from a payment you marked as paid yourself.
Can I edit reminder emails?
Yes. Each rule starts from a polite, neutral or firm template, and you can edit any draft before you approve it.
How often do reminders go out?
As often as your rule says: every few days, or a sequence of different emails on set dates. You can pause reminders for any client at any time.
Do I need a payment link?
No. Payment links are optional. If you add one, Duely includes a Pay now button in the reminder email.
Can I use Duely without automation?
Yes. You can use Duely purely as a collections tracker for balances, notes, promises and payment history, and approve every email yourself.
Which accounting software does it work with?
Xero or QuickBooks Online. Each organisation connects one of them.
How much does it cost?
$29 a month or $290 a year for your whole team. There's no per-seat pricing.